Be the Tech Hero Behind One of the World’s Leading Resorts

Every exceptional guest experience depends on technology working seamlessly behind the scenes.

At Bucuti & Tara Beach Resort, we’re looking for someone who can keep our team connected, our systems running smoothly, and our guests supported whenever technology gets in the way.

As our IT Support Specialist, you’ll be the first point of contact for technology needs across the resort. Whether you’re preparing a workstation, troubleshooting Wi-Fi, restoring access, or helping a guest connect a device, you’ll provide fast, friendly, and professional support.

About Bucuti & Tara Beach Resort

Located on the pristine Eagle Beach in Aruba, Bucuti & Tara Beach Resort is consistently recognized as one of the world’s leading luxury resorts. Our adults-only property has earned international acclaim for exceptional service, romance, sustainability, wellness, and unforgettable guest experiences.

Our associates are passionate about excellence and share a commitment to creating meaningful moments for every guest. Behind those experiences is reliable technology that allows our team to work efficiently and our guests to enjoy a seamless stay.

What You’ll Do

As IT Support Specialist, you’ll manage the resort’s helpdesk and provide first-line technical support to associates and guests.

Your responsibilities include:

• Managing and documenting IT requests through our ALICE ticketing system.
• Troubleshooting hardware, software, accounts, networks, and Microsoft 365.
• Supporting guest-room technology, including Wi-Fi, televisions, tablets, telephones, and streaming services.
• Installing and maintaining computers, printers, mobile devices, and workstations.
• Supporting hotel systems, including the property management and point-of-sale systems.
• Maintaining accurate IT equipment inventory and organized storage areas.
• Escalating complex issues and ensuring clear communication and follow-up.
• Assisting with technology rollouts, testing, preventive maintenance, and cybersecurity compliance.
• Participating in the resort’s on-call support schedule.

Who You Are

You’re a hands-on problem solver who enjoys helping people and understands that excellent IT support is as much about communication as it is about technology.

You are:

• Approachable, patient, and customer-focused.
• Calm and professional when handling urgent issues.
• Proactive, organized, and attentive to detail.
• Skilled at explaining technical matters in simple language.
• Comfortable working independently and collaborating across departments.
• Curious about technology and motivated to continue learning.
• Flexible and available when support is needed outside regular office hours.

Qualifications

• MBO-level education, preferably in ICT or a related field.
• Previous experience in a helpdesk, service desk, or IT support role.
• Knowledge of Windows, Microsoft 365, hardware, and network environments.
• Strong troubleshooting, communication, and customer-service skills.
• Experience with hotel systems, ticketing platforms, or cybersecurity practices is an advantage.
• Fluency in English is required. Dutch, Spanish, or Papiamento is highly valued.
• Availability to participate in an on-call schedule.

What We Offer

At Bucuti & Tara, you’ll join a collaborative and forward-thinking team where technology plays an essential role in delivering exceptional hospitality.

We offer:

• The opportunity to support one of the world’s leading luxury resorts.
• A dynamic role combining technology, problem-solving, and guest service.
• Professional training and opportunities to grow into an IT Specialist role.
• A competitive salary based on your knowledge and experience.
• A full-time position of 40 hours per week, including an on-call schedule.
• Health, dental, vision, life, and disability benefits.
• Annual health check-ups, Green Loans, and subsidies for childcare and elderly care.
• A workplace driven by innovation, sustainability, wellness, and exceptional service.

Ready to Keep Our Resort Connected?

If you’re passionate about technology, enjoy solving problems, and take pride in helping others, we’d love to hear from you.

Submit your résumé and cover letter through our Careers page.

Become part of the team behind the seamless experiences our guests and associates rely on every day.

Bucuti & Tara Beach Resort is proud to be an Equal Opportunity Employer

We are committed to fostering a respectful, inclusive, and positive work environment where every associate is valued. This description provides an overview of the role’s key responsibilities and qualifications; duties may evolve to support our operations and continuous improvement.

To support a healthy and safe workplace, Bucuti & Tara Beach Resort maintains a smoke- and drug-free environment. All applicants are required to complete a pre-employment drug screening and may be subject to random testing during employment.