• Work remotely while providing world-class service to guests and travel partners.
• Follow a five-day work week with rotating weekend coverage.
• Be available to work according to Aruba Standard Time (AST).
• Maintain a reliable high-speed internet connection and a quiet, professional workspace.
• Receive company-provided equipment required to perform the role.
• Collaborate daily with our Reservations team while enjoying the flexibility of remote work.

• Assisting guests and travel partners with reservations, packages, add-ons, and special requests.
• Providing warm, professional, and timely communication via email and other approved channels.
• Delivering personalized service while identifying opportunities to enhance each guest's stay.
• Processing new reservations, modifications, cancellations, and guest requests accurately.
• Maintaining complete and accurate reservation records within our Property Management System.
• Collaborating closely with Front Office, Concierge, Housekeeping, Accounting, and other departments.
• Supporting travel agents, tour operators, online travel agencies, and contracted partners.
• Monitoring reservation inboxes and responding within established service standards.
• Maintaining exceptional attention to detail while handling multiple priorities in a fast-paced environment.
• Upholding Bucuti & Tara's brand standards, confidentiality requirements, and commitment to exceptional hospitality.

• Genuinely enjoys helping people and creating memorable guest experiences.
• Communicates with warmth, professionalism, and confidence.
• Has exceptional written communication skills and attention to detail.
• Thrives in a fast-paced environment while remaining organized and accurate.
• Enjoys solving problems and finding thoughtful solutions for guests.
• Takes pride in delivering service that exceeds expectations.
• Works independently while remaining a collaborative and dependable team member.
• Is comfortable learning new systems and technology.
• Understands that every reservation is the beginning of a guest's experience.

• Hospitality education and/or a minimum of two years of experience in hospitality, reservations, customer service, or a related field.
• Previous hotel reservations experience is strongly preferred.
• Experience with a Property Management System (Opera experience is an advantage).
• Excellent written and spoken English.
• Additional languages such as Spanish, German, Italian, Dutch, or Papiamento are an asset.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Sales-oriented mindset with the ability to convert inquiries into reservations when appropriate.
• Strong attention to detail and accuracy.
• Reliable high-speed internet connection and a professional home office environment.

• The opportunity to work remotely while supporting one of the world's leading luxury resorts.
• A collaborative and supportive team environment.
• Flexible remote work within an established coverage schedule.
• Company-provided equipment.
• Ongoing training and development.
• The opportunity to make a meaningful impact on every guest's journey from the very first interaction.

Bucuti & Tara Beach Resort is proud to be an Equal Opportunity Employer

We are committed to fostering a respectful, inclusive, and positive work environment where every associate is valued. This description provides an overview of the role’s key responsibilities and qualifications; duties may evolve to support our operations and continuous improvement.

To support a healthy and safe workplace, Bucuti & Tara Beach Resort maintains a smoke- and drug-free environment. All applicants are required to complete a pre-employment drug screening and may be subject to random testing during employment.